Customer Implementation Project Manager (Supply Chain / Logistics)

Join Ligentia!

As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard.

A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.

Your Role:

• Delivery & Projects: Lead end-to-end implementation projects from initial kick-off through to post-go-live "hypercare" support. Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
• Customers & Stakeholders: Act as the primary point of contact for clients during implementation. Build strong relationships, manage expectations, and support seamless handovers from the sales/tender stage into live delivery.
• Process & Continuous Improvement: Capture lessons learned after each project to improve our templates and guidance, ensuring a highly consistent approach across the business.
• Team & Leadership: Line manage, support, and develop project team members, including a Project Support Analyst. Provide project management best practice guidance to internal operations, technology, and customer teams.

What You'll Need:

Essential

• Considerable experience in project or implementation management.
• Proven background working within supply chain, logistics, or technology environments.
• A proven track record of managing complex, multi-stakeholder projects and successfully handling multiple priorities simultaneously.
• Confident and clear communication skills, with the ability to engage, collaborate with, and influence senior stakeholders.
• Good knowledge of standard project management tools (e.g. MS Project, Jira, or similar).

Desirable

• A recognised project management qualification (PMP, APICS, Prince2, or equivalent).
• Experience working specifically within global supply chain operations or freight forwarding.
• Knowledge of dedicated supply chain systems, such as Transportation Management Systems (TMS) or similar platforms.
• Practical experience setting up, documenting, or improving implementation processes and methodologies from scratch.
• Familiarity with Agile ways of working.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.